Problem: Companies sell products and services, and are all about WOW-ing their customers. They want to understand loyalty. They want to create raving fans to retain them as customers, to upsell and to generate positive word of mouth.
Solution: Use Webtrekk's NPS® plugin to measure fans, critics and those in between. You can then cross your NPS® ratings with other sources of data: customer acquisition channels, onsite behaviour, customer profile, spending patterns, churns, CLV. Then tailor your offers and identify areas of dissatisfaction — get a clear understanding of which customers are gold, which are headaches, which need attention and which need to be upsold to.