Webtrekk NPS® to understand loyalty

Marketing Automation

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Problem: Companies sell products and services, and are all about WOW-ing their customers. They want to understand loyalty. They want to create raving fans to retain them as customers, to upsell and to generate positive word of mouth.

Use Webtrekk's NPS® plugin to measure fans, critics and those in between. You can then cross your NPS® ratings with other sources of data: customer acquisition channels, onsite behaviour, customer profile, spending patterns, churns, CLV. Then tailor your offers and identify areas of dissatisfaction — get a clear understanding of which customers are gold, which are headaches, which need attention and which need to be upsold to.